If you have a change of mind over the product or feeling unsatisfied with the product, please send it back to us within 30 days of delivery for a full refund or exchange.
There are a few things to note:
We apologise for any inconvenience that we had caused towards you. If you receive an incorrect product, please let us know within 30 days of delivery and we will liaise with you to return the order. The product value will be fully refunded OR we will arrange for a new delivery with the correct order.
A product is deemed undeliverable due to one of the following reasons:
If the delivery couldn’t be done due to the customer negligence, your order will be sent back to us and we will do a partial refund as we will deduct the incurred cost caused by the return.
Please inform us at [email protected] before you proceed with any returns and do get a support ticket number from us. Uninformed return parcels will not be entertained.
You may return the product to:
Attn: Joan (#xxxxxxx)
OAXIS ASIA Pte Ltd
31 Woodlands Close,
#06-18 Woodlands Horizon
It takes 5 – 7 working days for myFirst to process your returned product. Once the return has been processed, we will issue the refund or make the necessary arrangement. Please note, it will take several days for your refund to be reflected in your bank account.